Terms of Service

The rules and conditions of the PawCão platform

Last updated: December 22, 2025

PawCão is a technology intermediation platform that connects pet owners with independent service providers in Portugal, Spain, and France. By using the platform, you agree to all terms described here.

Please read these terms carefully before using the platform. By creating an account, you agree to all terms described here.

PawCão is a technology intermediation platform that connects pet owners with independent service providers (walkers, trainers, pet sitters) and commercial establishments in Portugal, Spain, and France.

IMPORTANT: PawCão is NOT an employer of the service providers listed on the platform. We act exclusively as technological facilitators of the connection between parties. The contractual relationship is established directly between the client and the service provider.

Acceptance of Terms

By using the PawCão platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

support@pawcao.net

Terms of Service

1. Introduction and Platform Nature

2. Eligibility and Registration

3. Country-Specific Rules

4. Payments and Fees

5. Cancellation Policy - Services

6. PawStore - Physical Products

7. Professional Responsibilities

8. Pet Owner Responsibilities

9. Insurance and Liability Limitation

10. Loyalty System (PawPoints)

11. Prohibited Conduct

12. Intellectual Property

13. Data Protection

14. Terms Modifications

15. Account Termination

16. Governing Law and Jurisdiction

17. Contact

Acceptance of Terms